Refund policy
Last updated: January 14, 2026
Ridgeway Select provides a personal shopping and delivery service. Due to the service-based nature of our offerings, all sales are subject to the terms outlined below. Please read this policy carefully before placing an order or subscribing.
1. All Sales Are Final
All service fees charged by Ridgeway Select are non-refundable once a service has been scheduled or performed.
We do not accept returns or exchanges for:
- Service fees
- Subscription charges
- Items purchased on your behalf from third-party retailers
Ridgeway Select does not sell grocery items directly. Items are purchased from third-party stores as part of a shopping service.
2. No Returns on Delivered Items
Once a delivery has been completed, we cannot accept returns or issue refunds for individual items, including but not limited to:
- Preference mismatches
- Taste preferences
- Items you personally dislike
- Items you would not have chosen yourself
3. On-Demand Shopping Orders & Store Purchases
For on-demand shopping orders:
- Customers are responsible for reimbursing the full store total based on the provided receipt.
- Store purchases are final once completed.
- Refunds are not issued for store items due to preference, dissatisfaction, or retailer policies.
Ridgeway Select is not responsible for return eligibility or refund policies of third-party retailers.
4. Damaged or Incorrect Deliveries
If your delivery arrives with significant damage or if a major service error occurs (such as a missed delivery), please contact us within 48 hours at:
Include:
- Your name
- Order details
- A brief description of the issue
- Clear photos (if applicable)
At our discretion, we may offer:
- A partial refund of the service fee
- A service credit
- A future replacement delivery
Minor cosmetic packaging damage does not qualify for refunds.
5. Perishable, Refrigerated & Frozen Items
Ridgeway Select may transport refrigerated or frozen items using insulated containers and ice packs. However:
- We do not guarantee temperature integrity upon delivery.
- Frozen items may partially thaw during transport.
- Refrigerated items may be subject to temperature variation.
Customers assume full responsibility for proper handling and storage immediately upon delivery.
Refunds will not be issued for spoilage, thawing, or quality degradation of temperature-sensitive items.
6. Allergies & Dietary Restrictions
Customers are responsible for clearly communicating allergies, dietary restrictions, and items to avoid.
While reasonable efforts are made, we cannot guarantee an allergen-free environment. Refunds will not be issued for reactions resulting from:
- Undisclosed or incomplete allergy information
- Manufacturer processing practices
7. Subscription Cancellations
Subscriptions may be canceled at any time prior to the next billing cycle.
- Cancellations apply to future charges only
- Charges already processed are non-refundable
- Orders already scheduled or completed are not refundable
8. Missed or Failed Deliveries
Refunds will not be issued if a delivery cannot be completed due to:
- Incorrect address information
- Inaccessible delivery locations
- Failure to retrieve delivered items
Re-delivery may be offered at our discretion.
9. Changes to This Policy
We reserve the right to modify this policy at any time. Updates will be posted with a revised effective date.
10. Contact Us
For questions regarding this policy, please contact: